Cancellation Policy

1. Cancelling your booking

Cancellation requests are submitted from your account and reviewed individually by our team, since refund eligibility can depend on non-refundable costs already committed to a specific itinerary (permits, lodges, internal flights). As a starting guide:

• 60+ days before departure — full refund, less any non-refundable third-party costs already incurred.
• 30–59 days before departure — 50% refund of amounts paid.
• Under 30 days before departure — no refund, though we will try to help you rebook a later date where possible.

2. If we cancel a departure

If a scheduled departure does not reach our minimum of four confirmed guests, or is cancelled for reasons within our control, you will receive a full refund of amounts paid or the option to move to the next viable date at no additional charge.

3. Force majeure

Where a departure is disrupted by events outside our reasonable control — extreme weather, government travel restrictions, park closures, civil unrest — we will work with you on rescheduling first. Refunds in these circumstances are limited to amounts we can recover from third-party operators.

4. Gift vouchers & coupons

Amounts paid using a gift voucher or coupon are refunded back to the original voucher or coupon, not as cash, except where required by law.

5. How to request a cancellation

Sign in and open the booking from your account, or email support@earthboundtrails.in with your booking reference. We aim to respond within two working days.