FAQs
If your question isn't here, our guest experience team replies within two working days.
Most departures cap at 6 to 8 guests per vehicle to keep sightings fair and disturbance low.
No visa is required for domestic reserves; entry permits are booked by us as part of your itinerary.
Sightings are never guaranteed in the wild — our itineraries maximise odds, but the forest sets the terms.
No, travel insurance is not included and we recommend arranging your own before departure.
Yes, most departures welcome children aged 6 and above; contact us for age-specific recommendations.
Cancellations made 30+ days before departure receive a full refund minus a processing fee; see our cancellation policy page for details.
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